JOHNSON
Johnson & Johnson is a global healthcare company that develops, manufactures, and sells pharmaceuticals, medical devices, and consumer health products to hospitals, healthcare professionals, and consumers worldwide. It generates revenue through the sale of prescription medicines, surgical and orthopedic devices, and over-the-counter and personal care brands across multiple therapeutic areas. The company operates through a diversified portfolio with a strong focus on research and development and large-scale manufacturing and distribution.
- Revenue
- $86.0B
- Employees
- 130,000
- Founded
- 1886
- Headquarters
- New Brunswick, United States of America
What 38 Arbolus experts think of JOHNSON
NPS scores are predominantly high: over 60% of experts score 8–10, indicating strong satisfaction, while a minority register scores of 5–7. Most customers report being in the MoreThan1Year implementation stage, highlighting significant stickiness. Influencers in pilot or NotSure stages show neutral sentiment and hesitancy on renewal, but the bulk of the customer base indicates probable long-term use. Overall Customer Sentiment: Positive
Who reviewed JOHNSON
- C-Suite 76% (29)
- Director 21% (8)
- Manager 3% (1)
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Sentiment
39 Net Promoter Score, from 38 scored reviews- Promoters 20
- Passives 13
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 39 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 4 answers
- 100% 2 answers
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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