Johnson & Johnson Medical Devices Companies
Johnson & Johnson MedTech (Johnson & Johnson Medical Devices Companies) is the medical technology business of Johnson & Johnson, developing and manufacturing surgical, orthopedic, cardiovascular, vision, and other interventional devices and solutions for hospitals, physicians, and healthcare systems worldwide. It generates revenue by selling medical devices, implants, instruments, and related technologies, often bundled with clinical support and service programs. The business serves acute care providers, ambulatory surgery centers, and specialists across multiple therapeutic areas.
- Revenue
- $27.0B
- Employees
- 70,000
- Founded
- 1886
- Headquarters
- New Brunswick, United States of America
What 18 Arbolus experts think of Johnson & Johnson Medical Devices Companies
NPS scores largely fall in the 7–10 range, with over 80% of responses as promoters or passives. Renewal intent is strong among high spenders and long-term users, with fewer than 20% indicating any uncertainty around renewal. The majority of customers have been using solutions for more than a year, illustrating high stickiness. Key quantitative themes: brand reliability, ongoing clinical effectiveness, and high spenders’ generally positive sentiment.Overall Customer Sentiment: Positive
Who reviewed Johnson & Johnson Medical Devices Companies
- C-Suite 72% (13)
- Director 28% (5)
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Sentiment
22 Net Promoter Score, from 18 scored reviews- Promoters 7
- Passives 8
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Feb 7
- Mar 7
- Apr 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 22 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 25% 4 answers
- 50% 2 answers
- 7.5/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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