inRiver

inriver.com · Malmö, Sweden

inriver is a software company that provides a cloud-based product information management (PIM) platform that helps manufacturers, distributors, and retailers centralize, enrich, and distribute product data across digital channels. Its solution is used to improve product content quality, support e-commerce and omnichannel sales, and accelerate time-to-market. The company generates revenue through subscriptions and related services for its SaaS platform.

Product Analytics & Feedback
Data Integration & ETL

Listed in

Revenue: $65.0M
Employees: 350
Founded: 2007
Headquarters: Malmö, Sweden

What 14 Arbolus experts think of inRiver

NPS distribution is broad, with scores ranging from 0 to 10 and an average around 7. Approximately 45% have high NPS (8–10), while 27% fall below 6. Renewal intent is split: 36% state 'Yes', 45% 'Not Sure', and 9% 'No'. Stickiness is strongest among users with more than one year of adoption (64%), but high-spend cases include both promoters and detractors. Key patterns include satisfaction correlated to implementation maturity and a notable proportion of customers being unsure about future renewal.Overall Customer Sentiment: Neutral

Who reviewed inRiver

Total customers 14 10 current · 4 former

Reviews growth +7 in six months

Seniority of respondents

C-Suite 64% (9)
Director 21% (3)
Manager 14% (2)

Not specified Director NPS 4 Not renewing Submitted Dec 2024

Product Leader Manager NPS 8 Submitted Jun 2026

Marketing Leader Director NPS 8 Submitted Jun 2026

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Sentiment

-7 Net Promoter Score, from 13 scored reviews

Promoters 3
Passives 6
Detractors 4

Cumulative NPS by month

-2 over 6 months

Nov 9
Dec 8
Nov 7
Jun 8
Jul 7
Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -7 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%

Will renew 4
Undecided 5
Not renewing 1

Plan to renew, by seniority

C-Suite 43% 7 answers
Director 0% 2 answers
Manager 100% 1 answer

8.8/10 Average score from customers who will renew
5.6/10 Average score from undecided customers
4/10 Average score from customers not renewing

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