Jet.com
Jet.com was an e-commerce company that operated an online marketplace offering a wide range of consumer products, including household goods, groceries, and electronics, using dynamic pricing and membership-based savings. Acquired by Walmart in 2016, Jet.com’s operations and technology were integrated into Walmart’s broader e-commerce business, and the Jet.com site was eventually discontinued as Walmart shifted focus to its core Walmart.com platform. Revenue was generated through online product sales and associated retail margins.
- Revenue
- $300.0M
- Employees
- 1,000
- Founded
- 2014
- Headquarters
- Bentonville, United States of America
What 29 Arbolus experts think of Jet.com
NPS scores cluster at 7–10 (about 65%), indicating foundational satisfaction, while 1–5 scores (around 35%) indicate notable detractors. Implementation is predominantly at more than one year, underscoring established usage. Some uncertainty around renewal (particularly from influencer segments) and several users in onboarding reflect mixed sentiment. Renewal intent data is limited but shows pockets of concern. Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Jet.com
- C-Suite 66% (19)
- Director 31% (9)
- Manager 3% (1)
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Sentiment
-6 Net Promoter Score, from 29 scored reviews- Promoters 9
- Passives 9
- Detractors 11
Cumulative NPS by month
+2 over 6 months- Apr 5
- May 6
- Jul 6
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -6 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 3 answers
- 100% 1 answer
- 10/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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