ION Group
ION Group is a global provider of trading, analytics, treasury, risk management, and workflow automation software for financial institutions, central banks, corporates, and market infrastructure providers. It offers front-to-back-office platforms for trading and treasury, along with data, connectivity, and automation solutions, generating revenue primarily through software licensing, subscriptions, and related services. The company also grows via acquisitions of specialized financial technology vendors and integrating them into its product portfolio.
- Treasury Management
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $2.5B
- Employees
- 10,000
- Founded
- 1999
- Headquarters
- Londonderry County Borough, United Kingdom
What 62 Arbolus experts think of ION Group
NPS scores range from 1 to 10, with a median of 8 and most respondents reporting scores of 7 or higher. High spenders are consistently promoters, with NPS of 8–10. Renewal intent is explicit among large budget holders (>85% positive), while users in lower spend brackets are more likely to have neutral or uncertain renewal positions. Stickiness is high: 85% of responses indicate more than one year of use, reflecting strong embeddedness. Key themes include value recognition by major financial institutions and long implementation horizons.Overall Customer Sentiment: Positive
Who reviewed ION Group
- C-Suite 74% (46)
- Director 20% (12)
- Manager 7% (4)
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Sentiment
11 Net Promoter Score, from 62 scored reviews- Promoters 20
- Passives 29
- Detractors 13
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 7
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 46% 13 answers
- 40% 5 answers
- 75% 4 answers
- 8.4/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
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