jiliti
Jiliti is a European IT services company that provides multi-vendor maintenance, lifecycle management, and infrastructure services for data centers and critical IT hardware. It supports servers, storage, and networking equipment across OEM brands, offering maintenance contracts, hardware upgrades, and transformation services to enterprises and public-sector clients. The company generates revenue through long-term service agreements, project-based infrastructure services, and hardware-related offerings.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 1,400
- Founded
- 2020
- Headquarters
- Arcueil, France
What 5 Arbolus experts think of jiliti
NPS scores cluster in the positive range, with 3 out of 5 respondents rating 8 or higher and only one score below 5. Renewal intent is highest among top spenders and those with >1 year of use, while only one expert reported non-renewal (correlating with the lowest NPS). Most customers with >1 year of implementation express strong stickiness. Negative sentiment is associated only with offboarding and unclear renewal situations. Overall Customer Sentiment: Positive
Who reviewed jiliti
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 3 months- Apr 8
- May 8
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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