JLA
JLA is a UK-based provider of commercial laundry, catering, heating, fire safety and infection control equipment and services for sectors such as care homes, hospitality, housing and healthcare. The company offers equipment supply, installation, maintenance, and repair under long-term service and rental agreements, as well as compliance and safety solutions. It generates revenue through equipment sales, rental contracts, and ongoing service and maintenance subscriptions.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 900
- Founded
- 1973
- Headquarters
- Halifax, United Kingdom
What 12 Arbolus experts think of JLA
NPS scores are predominantly in the 8-10 range, indicating high satisfaction, with users and influencers alike rating positively. 77% of responses show implementation duration of more than one year, indicative of strong stickiness and long-term engagement. The majority of influencers report clear renewal intent, further reinforcing positive sentiment. Only one instance of offboarding is noted. The key positive themes are reliability and continued value over time.Overall Customer Sentiment: Positive
Who reviewed JLA
- C-Suite 50% (6)
- Director 25% (3)
- Manager 25% (3)
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Sentiment
25 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 3 months- Apr 7
- Aug 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 2 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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