JSW
JSW Group is an Indian conglomerate with core businesses in steel, energy, infrastructure, cement, and paints, serving industrial, construction, and infrastructure customers in India and abroad. It operates large-scale manufacturing and power generation assets and generates revenue primarily from the sale of steel products, cement, energy, and related industrial materials and services. The group also has interests in sports, venture investments, and other adjacencies that complement its industrial portfolio.
- Manufacturing Execution & Quality
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $24.0B
- Employees
- 40,000
- Founded
- 1982
- Headquarters
- Mumbai, India
What 8 Arbolus experts think of JSW
NPS scores cluster in the high (7–10) range for a majority of respondents, especially among users with long-term adoption. Renewal intent is strong among high spenders and those implemented more than a year, with only isolated uncertainty in low to mid spend segments. Implementation stages are weighted towards long-term use (>1 year), reflecting product stickiness, with a minority in pilot. Key themes are operational continuity, vendor reliability, and satisfaction with current performance.Overall Customer Sentiment: Positive
Who reviewed JSW
- C-Suite 50% (4)
- Director 25% (2)
- Manager 25% (2)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 8 scored reviews- Promoters 5
- Passives 2
- Detractors 1
Cumulative NPS by month
-2 over 6 months- Sep 10
- Dec 7
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 2 answers
- 100% 2 answers
- 0% 1 answer
- 9.3/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
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