Arbolus Intelligence

Lisam Systems SA

lisam.com · Tournai, Belgium

Lisam Systems SA is a software company that provides environmental, health, safety, and chemical compliance solutions to manufacturers, distributors, and formulators of chemicals and related products. Its platforms help customers manage regulatory data, generate safety data sheets and labels, and ensure compliance with global regulations such as REACH, CLP, GHS, and OSHA. The company generates revenue through software licensing, cloud subscriptions, and related implementation and support services.

  • IT Consulting & Implementation
Listed in
Revenue
$45.0M
Employees
350
Founded
1999
Headquarters
Tournai, Belgium

What 6 Arbolus experts think of Lisam Systems SA

Customer Net Promoter Scores (NPS) cluster around 6-8, with high spenders and senior compliance professionals expressing moderately positive feedback. Renewal intent is strong among high-value clients and mixed (with some uncertainty) in lower spend bands and early/pilot stage implementations. Implementation stages show a healthy mix of mature and pilot deployments. Key feedback themes highlight strong regulatory functionality, critical role in compliance assurance, but also persistent issues with user experience and manual effort required for certain workflows. Overall Customer Sentiment: Positive

Who reviewed Lisam Systems SA

Total customers 6 6 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 67% (4)
  • Director 33% (2)
Legal Analyst C-Suite NPS 7 Will renew Submitted Jan 2026
Revenue Partner C-Suite NPS 8 Will renew Submitted Apr 2026
Marketing Leader Director NPS 7 Will renew Submitted Apr 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about Lisam Systems SA.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-16 Net Promoter Score, from 6 scored reviews
  • Promoters 0
  • Passives 5
  • Detractors 1

Cumulative NPS by month

-1 over 3 months
  • Oct 8
  • Jan 7
  • Apr 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.

Praised

  • Enhanced Automation Through AI
  • Real-Time System Integration
  • Usability and Workflow Flexibility
  • Efficient SDS Management

Criticised

  • Competition with Automation Advances
  • Sector-Specific Gaps
  • Cost vs. Regulatory Expertise
  • Complex Onboarding

What customers say

Efficient SDS Management
“I value the platform for making safety data sheet authoring, updating, and distributing much faster and more reliable, supporting our compliance.”
Critical Compliance Support
“I regard the solution as a critical spend category because of the vital compliance processes it supports across our IT and digital budget.”
Deep Regulatory Coverage
“I see strong regulatory depth and global coverage in Lisam Systems, which is vital for our multinational compliance operations.”

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 4 answers
  • Director 100% 2 answers
  • 7.3/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Report

Customer Report - Jul 2026 Jul 2026 6 + 0

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