Litify
Litify is a legal practice management and CRM platform built on Salesforce that helps law firms and in-house legal departments manage matters, intake, documents, workflows, and reporting in a single system. The company serves plaintiff firms, defense firms, and corporate legal teams, generating revenue through subscription-based software and related implementation services. Its platform centralizes case data, automates processes, and provides analytics to improve operational efficiency and client service.
- Legal Practice Management
- CRM & Sales
- Workflow Automation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2016
- Headquarters
- Brooklyn Park, United States of America
What 19 Arbolus experts think of Litify
NPS is predominantly positive, with the majority of experts assigning scores of 8-10. High spenders and long-term users report very strong satisfaction—key themes are scalability and deep workflow customization. Renewal intent is robust among influencers and larger law firms, but uncertainty exists among low spenders and those in offboarding or pilot phases. Stickiness is high: most are in multi-year deployments or have integrated Litify into critical operations. Leading negative sentiment drivers are complexity, heavy admin needs, and high cost, while positive themes are centralized management and powerful automation.Overall Customer Sentiment: Positive
Who reviewed Litify
- C-Suite 67% (13)
- Director 11% (2)
- Manager 22% (4)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about Litify.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 19 scored reviews- Promoters 7
- Passives 7
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 25 across 4 companies.
Praised
- Lower, Simpler Pricing Models
- AI-Native Workflow Automation
- Enhanced Usability for Non-Technical Staff
- Unified and Automated Legal Operations
Criticised
- High Total Cost of Ownership
- Interface Complexity for Basic Tasks
- Steep Learning Curve and Admin Needs
- Cost Sensitivity and Market Competition
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 57% 7 answers
- 100% 2 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by Litify customers
Report
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