Little Hotelier
Little Hotelier is a cloud-based property management system designed for small hotels, B&Bs, and short-stay accommodations, providing tools to manage reservations, front desk operations, and guest communications. The platform includes a channel manager, booking engine, and payment capabilities to help independent properties increase direct bookings and streamline daily operations. It generates revenue through subscription fees for its software and related services.
- E-commerce Platforms & Storefronts
- IT Consulting & Implementation
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2012
- Headquarters
- Sydney, Australia
What 5 Arbolus experts think of Little Hotelier
NPS scores from the sample fall in the 5-7 range, indicating neutral to moderately positive sentiment. Only one expert explicitly expresses intent to renew, while 60% report being unsure about renewal. Implementation stages show a split between less than one year and more than one year users, with no clear sentiment advantage for longer tenures. Key quantitative themes include moderate satisfaction, a cautious approach to continued engagement, and little evidence of outright dissatisfaction. Overall Customer Sentiment: Neutral
Who reviewed Little Hotelier
- C-Suite 50% (3)
- Manager 50% (3)
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Sentiment
-40 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Jan 7
- Apr 7
- May 6
- Aug 6
- May 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 2 answers
- 0% 1 answer
- 100% 1 answer
- 6/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
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