Lufthansa Technik
Lufthansa Technik is a global provider of maintenance, repair and overhaul (MRO) services for commercial, VIP and special mission aircraft, engines and components, serving airlines, aircraft operators and manufacturers worldwide. The company generates revenue by offering engineering, maintenance, modifications, asset management and digital fleet support services under long-term contracts and time-and-material agreements. It also develops and licenses aviation-related digital solutions and cabin products.
- IT Consulting & Implementation
- Aviation & Aerospace Software
- Revenue
- $6.5B
- Employees
- 25,000
- Founded
- 1995
- Headquarters
- Hamburg-Nord, Germany
What 5 Arbolus experts think of Lufthansa Technik
The NPS distribution demonstrates a split pattern: 60% of experts scored NPS at 8 or 9, indicating above-average satisfaction, while 20% gave a neutral-to-negative score (NPS 3). Renewal intent is mixed, with one expert committed to renewing, one expressing uncertainty, and one declining renewal. Stickiness is highest among those in long-term implementations, while pilot and offboarding stages report weaker renewal intent and lower NPS scores. Key themes are satisfaction through established use, with some uncertainty or dissatisfaction linked to transition or pilot phases.Overall Customer Sentiment: Neutral
Who reviewed Lufthansa Technik
- C-Suite 100% (5)
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
-2 over 4 months- Feb 9
- Mar 7
- Apr 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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