Arbolus Intelligence

Lutech

lutech.group · Cernusco sul Naviglio, Italy

Lutech is an Italian IT services and consulting group that designs, implements, and manages digital transformation, cloud, cybersecurity, and business application solutions for enterprises and public sector clients. The company provides systems integration, managed services, and industry-specific platforms across sectors such as finance, manufacturing, utilities, and telecommunications. It generates revenue through project-based consulting, technology integration, and recurring managed and outsourcing service contracts.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
  • Cybersecurity Services
Listed in
Revenue
$900.0M
Employees
5,000
Founded
2001
Headquarters
Cernusco sul Naviglio, Italy

What 18 Arbolus experts think of Lutech

NPS scores for Lutech skew positive, with over 70% of respondents giving an NPS of 8 or higher. The majority of experts intend to renew with Lutech, especially among high and mid spend clients. There is a minority with 'not sure' or neutral responses, typically within pilot or early-stage implementations. Stickiness is high following one year of use, and positive feedback dominates regarding technical support, solution breadth, and integration capacity. Occasional concerns are surfaced around AI readiness and local physical presence in certain regions.Overall Customer Sentiment: Positive

Who reviewed Lutech

Total customers 18 14 current · 4 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 44% (8)
  • Director 22% (4)
  • Manager 33% (6)
Product Leader C-Suite NPS 10 Will renew Submitted Sep 2025
Operations Generalist Manager NPS 8 Will renew Submitted Jul 2024
Operations Leader Director NPS 7 Submitted May 2026

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about Lutech.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

38 Net Promoter Score, from 18 scored reviews
  • Promoters 9
  • Passives 7
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Jan 8
  • Feb 8
  • Mar 8
  • Apr 8
  • May 8
  • Jun 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median -6 across 4 companies.

Praised

  • Technical Skills and Domain Expertise
  • Innovation and Project Approach
  • Customer Support and Escalation
  • AI-Readiness and Custom Model Development

Criticised

  • Vendor Replacement Risk if AI Expectations Not Met
  • Competitive Pressure from Global Consultancies
  • Market Evolution Toward AI
  • Suitability for AI-First Needs

What customers say

Technical Skills and Domain Expertise
“I recommend Lutech because their team demonstrates high-level skills in our domain and offers strong economic rates.”
Innovation and Project Approach
“A key reason for choosing Lutech was the innovative layer they brought to our project, which we highly appreciated.”
Customer Support and Escalation
“Their global presence and technical support, especially for L3/L4 escalations and with an R&D center in India, make Lutech a trusted solution provider.”

Renewal intent

Plan to renew 71%
  • Will renew 10
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 57% 7 answers
  • Director 50% 2 answers
  • Manager 100% 5 answers
  • 8.6/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by Lutech customers

Report

Customer Report - Sep 2026 Sep 2026 18 + 0

Other companies in both categories with a customer report.

See all 1,995 Consulting & Professional Services companies →

For people who use Lutech

Do you use Lutech at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 18 customers of Lutech have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.