Medallia (mid-market segment peers)
Medallia provides a cloud-based customer and employee experience management platform that collects feedback across channels, analyzes it using AI, and delivers insights and workflows to help organizations improve satisfaction, loyalty, and operational performance. The company serves enterprises and mid-market businesses across industries such as financial services, retail, hospitality, and technology, generating revenue through SaaS subscriptions and related professional services.
- Customer Support & Help Desk
- Product Analytics & Feedback
- Marketing Analytics & Attribution
- Revenue
- $800.0M
- Employees
- 2,500
- Founded
- 2001
- Headquarters
- San Francisco, United States of America
What 11 Arbolus experts think of Medallia (mid-market segment peers)
NPS distribution is weighted toward the higher end, with 60% of responses at NPS 8 or above and two perfect NPS 10 scores, mostly from hospitality and operations roles. Renewal intent is only disclosed for two high spenders, both showing "NotSure" attitudes, which may warrant further investigation. Stickiness is very high, with 90% of users stating more than one year of implementation, and only one expert in an offboarding stage. The general theme suggests solid satisfaction in long-tenured implementations, but high spenders express uncertainty about renewal.Overall Customer Sentiment: Positive
Who reviewed Medallia (mid-market segment peers)
- C-Suite 64% (7)
- Director 27% (3)
- Manager 9% (1)
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Sentiment
45 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Apr 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 8/10 Average score from undecided customers
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