Medscape
Medscape is an online medical information and education platform that provides clinical news, reference content, drug information, and continuing medical education (CME) to physicians and other healthcare professionals. It generates revenue primarily through advertising, sponsorships, and paid educational and data services to life sciences companies and healthcare organizations.
- Revenue
- $350.0M
- Employees
- 1,200
- Founded
- 1995
- Headquarters
- Cleveland, United States of America
What 41 Arbolus experts think of Medscape
Medscape’s NPS scores are overwhelmingly positive with over 80% of experts rating 8 or higher, especially among Influencers and Users in pharmaceutical and clinical roles. Strong renewal intent is clear among top spenders. More than 90% are in the MoreThan1Year implementation stage, demonstrating entrenched usage. Key expert themes include reliability, comprehensive drug and medical information, ease of access, but note occasional gaps in depth and personalized search. Overall Customer Sentiment: Positive
Who reviewed Medscape
- C-Suite 57% (23)
- Director 35% (14)
- Manager 8% (3)
Employer names and spend open in the full report, along with the other 38 customers.
Everything 41 customers told us about Medscape.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
46 Net Promoter Score, from 41 scored reviews- Promoters 24
- Passives 12
- Detractors 5
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -27 across 2 companies.
Praised
- Enhanced Personalization Capabilities
- Deeper Niche Content
- AI-Assisted Clinical Search
- Supports Professional Growth
Criticised
- Competition with Stronger Search and CME
- Unreliable Alternatives
- AI as Partial Substitute
- Variable Content Quality
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 80% 5 answers
- 57% 7 answers
- 100% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
Most weighed by Medscape customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use Medscape
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