Micro Quality Labs
Micro Quality Labs is an independent contract testing laboratory that provides microbiological, analytical chemistry, and stability testing services for pharmaceutical, medical device, cosmetic, nutraceutical, and personal care manufacturers. The company supports clients with regulatory-compliant testing, method development, and validation to help bring products to market and maintain ongoing quality control. It generates revenue through fee-for-service laboratory testing and related consulting services.
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2003
- Headquarters
- Burbank, United States of America
What 7 Arbolus experts think of Micro Quality Labs
NPS distribution is markedly positive, with five out of six scores at or above 8 and one score at 7, suggesting strong customer advocacy. Most customers report having used the service for over 1 year, with only one recent adopter. Renewal intents are not widely specified; the only influencer indicated uncertainty about renewal, but the remainder did not express negative sentiment. Patterns in stickiness show that established users form the majority and exhibit high satisfaction. The overall customer sentiment is:Positive
Who reviewed Micro Quality Labs
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
42 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 4
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 8/10 Average score from undecided customers
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