Michels Corporation
Michels Corporation is a family-owned infrastructure and energy contractor that designs, builds, and maintains utility, transportation, and communications infrastructure across North America. The company provides construction services for pipelines, power and renewable energy projects, civil and transportation works, and telecom networks to public agencies, utilities, and private-sector clients. It generates revenue through large-scale construction contracts, maintenance agreements, and related engineering and project management services.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $3.5B
- Employees
- 8,000
- Founded
- 1959
- Headquarters
- Brownsville, United States of America
What 15 Arbolus experts think of Michels Corporation
NPS distribution is mixed, with 27% in the Promoter category (scores 9–10), 53% as Passives (scores 7–8), and 20% as Detractors (scores 0–6). Renewal intent is positive among high spenders, but more uncertain in the 1 year implementation display higher stickiness and satisfaction, while pilot-phase and 'not sure' stages show both lower NPS and increased attrition risk. The overall sentiment indicates reliable positive experiences for invested, long-term users, but potential challenges with initial adoption and demonstration of value for new or smaller customers.Overall Customer Sentiment: Neutral
Who reviewed Michels Corporation
- C-Suite 60% (9)
- Director 27% (4)
- Manager 13% (2)
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Sentiment
20 Net Promoter Score, from 15 scored reviews- Promoters 7
- Passives 4
- Detractors 4
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 75% 4 answers
- 0% 1 answer
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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