Merchants Fleet
Merchants Fleet is a fleet management and mobility company that provides fleet leasing, fleet-as-a-service, and related technology-enabled services to commercial, government, and institutional clients across North America. The company offers vehicle acquisition, financing, telematics, maintenance, fuel management, and electric vehicle transition support to help organizations optimize total cost of ownership and fleet operations. Merchants Fleet generates revenue primarily through leasing, service fees, and program management contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $800.0M
- Employees
- 750
- Founded
- 1962
- Headquarters
- Hooksett, United States of America
What 5 Arbolus experts think of Merchants Fleet
NPS scores among users are widely dispersed: 20% are strong promoters (NPS 10), 40% are passively satisfied (NPS 7), and 20% are clear detractors (NPS ≤ 1). Renewal intent is negative among influencers, with the only influencer reporting a non-renewal stance. For users, there is evidence of mixed satisfaction—some with long-term engagement (>1 year), others offboarding. The majority of responses reflect longstanding platform use, indicating stickiness, yet the presence of detractors and offboarding suggests underlying dissatisfaction for some. Overall Customer Sentiment: Neutral
Who reviewed Merchants Fleet
- C-Suite 80% (4)
- Manager 20% (1)
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 5/10 Average score from customers not renewing
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