Mercurygate
MercuryGate provides cloud-based transportation management system (TMS) software that helps shippers, logistics service providers, brokers, and carriers plan, execute, optimize, and settle multi-modal freight movements. Its platform supports rating, routing, carrier selection, visibility, and freight audit across modes such as parcel, LTL, truckload, ocean, and air, generating revenue through subscription and related professional services. The company serves mid-market and enterprise customers across industries including manufacturing, retail, and 3PLs.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2000
- Headquarters
- Morrisville, United States of America
What 18 Arbolus experts think of Mercurygate
NPS scores cluster between 6 and 10, with a mean around 7.6. 64% (7 out of 11 with intent data) indicate positive renewal intent, mostly among Influencers and high spenders. Implementation stages are primarily in the MoreThan1Year phase, signaling stickiness, but some OffBoarding and NotSure signals highlight possible disengagement among certain user segments. Main sentiment driver remains high value for enterprise-scale use, tempered by mixed NPS among offboarding accounts.Overall Customer Sentiment: Positive
Who reviewed Mercurygate
- C-Suite 56% (10)
- Director 39% (7)
- Manager 6% (1)
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Sentiment
5 Net Promoter Score, from 17 scored reviews- Promoters 5
- Passives 8
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Feb 7
- Mar 7
- May 8
- Jun 7
- Jul 7
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 5 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 44% 9 answers
- 67% 3 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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