Merck
Merck & Co., Inc. (branded as Merck in the U.S. and Canada) is a global research-driven biopharmaceutical company that discovers, develops, manufactures, and markets prescription medicines, vaccines, biologic therapies, and animal health products. The company serves patients, healthcare providers, governments, and health systems worldwide, generating revenue primarily through the sale of branded pharmaceuticals and vaccines across therapeutic areas such as oncology, vaccines, hospital acute care, immunology, and cardiometabolic disease.
- Revenue
- $60.5B
- Employees
- 72,000
- Founded
- 1891
- Headquarters
- Rahway, United States of America
What 25 Arbolus experts think of Merck
NPS scores are strongly positive, with 74% of responses at 8 or above and frequent perfect scores of 10. Renewal intent is affirmative in all cases where data is provided, especially among high spenders and Influencers. Implementation is mostly mature (MoreThan1Year for 48%, LessThan1Year for 33%, remaining in Pilot or NotSure), indicating stickiness. Key themes include robust satisfaction, minimal churn signals, and high future engagement among core segments.Overall Customer Sentiment: Positive
Who reviewed Merck
- C-Suite 52% (13)
- Director 22% (6)
- Manager 26% (7)
Employer names and spend open once the report publishes.
Tell us when the Merck report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
48 Net Promoter Score, from 25 scored reviews- Promoters 12
- Passives 13
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 37 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 63% 8 answers
- 50% 2 answers
- 75% 4 answers
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Merck customers
For people who use Merck
Do you use Merck at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 25 customers of Merck have already contributed
Takes a few minutes. Your identity stays anonymous.