Merck KGaA
Merck KGaA is a global science and technology company that develops and manufactures pharmaceuticals, life science tools and reagents, and specialty chemicals for healthcare, biotech, academic, and industrial customers. It generates revenue through the sale of prescription medicines, laboratory and bioprocessing products, and performance materials used in electronics and other advanced industries. The company operates worldwide with a diversified portfolio across healthcare, life science, and electronics segments.
- IT Consulting & Implementation
- Revenue
- $24.0B
- Employees
- 64,000
- Founded
- 1668
- Headquarters
- Darmstadt, Germany
What 39 Arbolus experts think of Merck KGaA
NPS scores strongly skew positive, with over 75% of experts rating Merck at 8–10. Renewal intent is high among those with disclosed spend, particularly in the influencer category and high spend brackets. The stickiness indicator is underscored by over 90% reporting usage for more than one year, many with multi-year deployments. Key themes include robust platform reliability, high satisfaction among pharma and diagnostics, and strong embeddedness in customer processes.Overall Customer Sentiment: Positive
Who reviewed Merck KGaA
- C-Suite 54% (21)
- Director 28% (11)
- Manager 18% (7)
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Sentiment
53 Net Promoter Score, from 39 scored reviews- Promoters 24
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jul 8
- Jan 8
- Feb 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 46 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 50% 12 answers
- 80% 5 answers
- 100% 3 answers
- 8.8/10 Average score from customers who will renew
- 8.1/10 Average score from undecided customers
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