MphasiS Software & Services Ltd.
Mphasis is an IT services and business process outsourcing company that provides application development and maintenance, cloud and infrastructure services, digital transformation, and industry-specific technology solutions to enterprises and financial institutions globally. It generates revenue through long-term outsourcing contracts, managed services, and project-based consulting and implementation work. The company serves clients primarily in banking and financial services, insurance, logistics, and other regulated industries.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $1.7B
- Employees
- 35,000
- Founded
- 1998
- Headquarters
- Bengaluru, India
What 15 Arbolus experts think of MphasiS Software & Services Ltd.
NPS scores across the sample show a moderately positive distribution, with a majority at 7-10 and a strong cluster at 8-9. Two accounts (with very high annual spend) flagged low NPS (3, 8) and No renewal intent, coinciding with OffBoarding. Most customers are at MoreThan1Year implementation, indicating strong stickiness. However, some high-value accounts are churning or unsure on renewal, indicating risk in a portion of the base.Overall Customer Sentiment: Moderately Positive
Who reviewed MphasiS Software & Services Ltd.
- C-Suite 80% (12)
- Director 13% (2)
- Manager 7% (1)
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Sentiment
13 Net Promoter Score, from 15 scored reviews- Promoters 4
- Passives 9
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Jan 7
- Mar 7
- May 8
- Jun 7
- Jul 7
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 13 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 18%Plan to renew, by seniority
- 22% 9 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
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