Arbolus Intelligence

Nagarro

nagarro.com · Munich, Germany

Nagarro is a global digital engineering and technology consulting firm that designs, builds, and manages custom software, cloud, data, and AI solutions for enterprises across industries. It generates revenue through consulting engagements, agile software development, managed services, and related technology implementation projects. The company serves clients worldwide, including large corporates and mid-market organizations undergoing digital transformation.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
Listed in
Revenue
$1.1B
Employees
19,000
Founded
1996
Headquarters
Munich, Germany

What 38 Arbolus experts think of Nagarro

NPS scores are skewed positive, with 35% rating 9-10, 40% in the 7-8 range, and 25% at 6 or below. Renewal intent is strong among high spenders and long-term clients (>1 year), though some mid-tier customers are non-committal ("not sure"). Experts praise Nagarro's technical competency, collaborative culture, and project management, but repeatedly cite a gap in strategic advisory depth and domain specialization compared to tier-one consultancies. Overall Customer Sentiment: Positive

Who reviewed Nagarro

Total customers 38 35 current · 3 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 68% (26)
  • Director 26% (10)
  • Manager 5% (2)
Data Leader Director NPS 10 Undecided Submitted Dec 2025
Strategy Leader C-Suite NPS 7 Will renew Submitted Jul 2024
Product Leader Director NPS 9 Undecided Submitted Jun 2025

Employer names and spend open in the full report, along with the other 35 customers.

Everything 38 customers told us about Nagarro.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

18 Net Promoter Score, from 38 scored reviews
  • Promoters 11
  • Passives 23
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 18 across 7 companies.

Praised

  • Breadth of Digital Engineering Competence
  • Engineering Depth and Agile Delivery
  • Customer-First Mindset and Issue Resolution
  • Strategic Advisory Expansion

Criticised

  • AI and Automation Displacement Risk
  • Competitive Substitution by Tier One Integrators
  • Delivery and Service-Level Risks
  • Scalability Limits and Resource Allocation

What customers say

Breadth of Digital Engineering Competence
“Nagarro stands out as a partner for hardcore digital engineering with great people, transparent management, and strong project design and execution.”
Engineering Depth and Agile Delivery
“I recommend Nagarro for their strong engineering capabilities, agile execution, and ability to deliver global tech solutions swiftly with close collaboration.”
Customer-First Mindset and Issue Resolution
“We're quite satisfied because their team is empowered to fix issues quickly, and they consistently put customer needs first, leading to smooth delivery and trust.”

Renewal intent

Plan to renew 47%
  • Will renew 16
  • Undecided 17
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 48% 23 answers
  • Director 40% 10 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 7.6/10 Average score from undecided customers
  • 4/10 Average score from customers not renewing

Top alternatives

Most weighed by Nagarro customers

Report

Customer Report - Sep 2026 Sep 2026 38 + 0

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