National Grid
National Grid is an energy utility that owns and operates electricity and gas transmission and distribution networks in the United Kingdom and the northeastern United States, delivering power and gas to residential, commercial, and industrial customers. It generates revenue primarily through regulated network charges approved by energy regulators in its operating regions. The company also develops and operates interconnectors and related infrastructure to support grid reliability and the energy transition.
- Energy & Utilities Operations Software
- Revenue
- $23.0B
- Employees
- 30,000
- Founded
- 1990
- Headquarters
- Londonderry County Borough, United Kingdom
What 6 Arbolus experts think of National Grid
NPS scores range from 4 to 10, averaging moderate to high satisfaction. High spend influencers consistently rate NPS above 8 and confirm renewal. Lower spenders and users score between 4 and 7 with no stated renewal intent. Most customers are in the more than 1 year implementation stage, highlighting solution stickiness among larger enterprise users.Overall Customer Sentiment: Positive
Who reviewed National Grid
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
-2 over 3 months- Jul 9
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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