Nestlé
Nestlé is a global food and beverage company that manufactures and markets products including coffee, bottled water, dairy, infant nutrition, confectionery, prepared dishes, pet care, and health science products to consumers worldwide. It sells through retail, e-commerce, foodservice, and institutional channels under numerous brands such as Nescafé, KitKat, Purina, and Gerber. The company generates revenue from the production, distribution, and sale of these branded consumer packaged goods.
- Revenue
- $104.0B
- Employees
- 270,000
- Founded
- 1866
- Headquarters
- Vevey, Switzerland
What 48 Arbolus experts think of Nestlé
NPS scores are overwhelmingly positive, with over 85% of respondents rating 8 or above. The majority of users are deeply embedded (MoreThan1Year implementation in over 60%), reflecting high stickiness. Renewal intent is strongly positive where available, with only an isolated instance of negative renewal. Key themes include positive user experience, proven long-term value, and strong advocacy among both users and influencers.Overall Customer Sentiment: Positive
Who reviewed Nestlé
- C-Suite 64% (31)
- Director 17% (8)
- Manager 19% (9)
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Sentiment
64 Net Promoter Score, from 48 scored reviews- Promoters 33
- Passives 13
- Detractors 2
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 57 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 71% 7 answers
- 100% 2 answers
- 50% 2 answers
- 8.6/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Nestlé customers
For people who use Nestlé
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