Onyx Insights
Onyx Insight is a technology and engineering company that provides predictive maintenance, condition monitoring, and analytics software for wind turbines and other rotating assets to wind farm owners, operators, and OEMs. It combines sensor hardware, data analytics, and engineering services to help customers reduce downtime, optimize maintenance schedules, and extend asset life. The company generates revenue through software subscriptions, hardware sales, and consulting and monitoring services contracts.
- Asset Performance Management
- Energy & Utilities Operations Software
- MLOps & ML Platforms
- Revenue
- $35.0M
- Employees
- 200
- Founded
- 2013
- Headquarters
- Nottingham, United Kingdom
What 11 Arbolus experts think of Onyx Insights
NPS scores are notably high, with 75% of responses in the 8–10 (promoter) range. Renewal intent is strong, particularly among those with more than one year of use and high spend levels, showing greater than 80% intent to renew. Stickiness is significant, with more than 90% of users indicating usage beyond one year, and only a minimal proportion in pilot or early stages. Key themes from the data include lasting platform adoption, high satisfaction from established users, and uncertainty in renewal intent primarily limited to pilot or lower spend scenarios.Overall Customer Sentiment: Positive
Who reviewed Onyx Insights
- C-Suite 73% (8)
- Director 9% (1)
- Manager 18% (2)
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Sentiment
63 Net Promoter Score, from 11 scored reviews- Promoters 7
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 3 months- Jan 8
- Apr 9
- May 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 63 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 88%Plan to renew, by seniority
- 83% 6 answers
- 100% 1 answer
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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