Arbolus Intelligence

OpenText

opentext.com · Waterloo, Canada

OpenText is an enterprise software company that provides information management solutions, including content services, document management, and analytics, to large and mid-sized organizations across industries. Its products help customers capture, store, govern, integrate, and analyze structured and unstructured data on-premises and in the cloud, generating revenue through software licenses, subscriptions, and related services and support. OpenText also offers industry-specific applications and managed services to support compliance, collaboration, and digital transformation initiatives.

  • Document Management & E-signature
  • Data Integration & ETL
  • Business Intelligence & Dashboards
Listed in
Revenue
$4.6B
Employees
25,000
Founded
1991
Headquarters
Waterloo, Canada

What 74 Arbolus experts think of OpenText

NPS responses span from 0 to 10, with concentration between 7-10 from high spenders in regulated verticals. Renewal intent is positive among large, embedded users but split for mid/low spenders and those with legacy solutions. Stickiness is highest in deployments beyond one year. Key themes include satisfaction with compliance, automation, and centralization, while pain points include demands for better integration and workflow modernization. Overall Customer Sentiment: Positive

Who reviewed OpenText

Total customers 74 69 current · 5 former
Reviews growth +48 in six months
Seniority of respondents
  • C-Suite 69% (51)
  • Director 20% (15)
  • Manager 11% (8)
Finance Executive C-Suite NPS 6 Submitted Apr 2026
Operations Leader Director NPS 10 Will renew Submitted Sep 2026
Executive C-Suite NPS 7 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 71 customers.

Everything 74 customers told us about OpenText.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

6 Net Promoter Score, from 73 scored reviews
  • Promoters 21
  • Passives 36
  • Detractors 16

Cumulative NPS by month

+0 over 6 months
  • May 7
  • Jun 7
  • Jul 7
  • Aug 7
  • Sep 8
  • Oct 7

Net Promoter Score across 9 reviews, accumulated up to each month. Category median 36 across 9 companies.

Praised

  • Enterprise-Class Integration and Consolidation
  • Compliance and Audit-Readiness
  • Workflow Automation Impact
  • Replacing Legacy Fax and Archiving

Criticised

  • Legacy Solution Limitations
  • Integration and Migration Challenges
  • Manual Document Handling Remains
  • Transition Away From Legacy Solutions

What customers say

Enterprise-Class Integration and Consolidation
“I value how OpenText consolidates legacy repositories while enabling integration with our core enterprise systems, improving compliance and efficiency.”
Compliance and Audit-Readiness
“OpenText lets us manage business records with classification, retention, permissions, and audit trails, helping address compliance and regulatory audits with less hassle.”
Workflow Automation Impact
“By automating document-intensive processes, we’ve reduced manual work, improved turnaround, and increased our team’s productivity.”

Renewal intent

Plan to renew 54%
  • Will renew 21
  • Undecided 9
  • Not renewing 9

Plan to renew, by seniority

  • C-Suite 64% 25 answers
  • Director 56% 9 answers
  • Manager 0% 5 answers
  • 8.3/10 Average score from customers who will renew
  • 7.2/10 Average score from undecided customers
  • 6.3/10 Average score from customers not renewing

Top alternatives

Most weighed by OpenText customers

Report

Customer Report - Oct 2026 Oct 2026 74 + 3

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