openstreetmap

openstreetmap.org · Londonderry County Borough, United Kingdom

OpenStreetMap is a collaborative project that creates and maintains a free, editable map of the world, built by a global community of volunteers using GPS data, aerial imagery, and local knowledge. The platform provides geospatial data that can be freely used, modified, and shared by individuals, companies, and organizations under an open license. It is operated by the OpenStreetMap Foundation, a non-profit entity that supports the infrastructure and community rather than selling commercial products or services.

Revenue
$1.5M
Employees
25
Founded
2004
Headquarters
Londonderry County Borough, United Kingdom

What 6 Arbolus experts think of openstreetmap

NPS distribution is heavily skewed toward high scores: 40% Promoters (NPS 10), 20% Passive (NPS 9), 20% Detractor (NPS 4), and 20% lower-positive (NPS 7). Renewal intent is 50% Yes, 40% Not Sure, with long-term users being most committed. Stickiness is strong: 60% are >1 year users. Key themes are high satisfaction among established users and moderate uncertainty in newer or pilot deployments.Overall Customer Sentiment: Positive

Who reviewed openstreetmap

Total customers 6 6 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 33% (2)
  • Director 33% (2)
  • Manager 33% (2)
Product Leader Director NPS 7 Undecided
Founder Director NPS 9 Will renew
Strategy Partner Manager NPS 9 Will renew

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Sentiment

50 Net Promoter Score, from 6 scored reviews
  • Promoters 4
  • Passives 1
  • Detractors 1

Cumulative NPS by month

+1 over 5 months
  • Feb 7
  • Apr 8
  • Jul 9
  • Aug 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 60%
  • Will renew 3
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 50% 2 answers
  • Manager 50% 2 answers
  • 9.3/10 Average score from customers who will renew
  • 5.5/10 Average score from undecided customers

For people who use openstreetmap

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