OPay
OPay is a fintech company that provides mobile-based payment, wallet, and financial services to consumers and merchants, primarily in Nigeria and other African markets. Its platform enables users to pay bills, transfer money, receive payments, and access related financial services through a mobile app and agent network. The company generates revenue from transaction fees, merchant services, and value-added financial products.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $250.0M
- Employees
- 2,500
- Founded
- 2018
- Headquarters
- Lagos, Nigeria
What 11 Arbolus experts think of OPay
OPay receives overwhelmingly positive NPS scores, with nearly all respondents scoring 9 or 10, and one lower outlier. Renewal intent is implied strong with long-term and frequent users continuing their use of the service for core business and personal needs. Stickiness is high as most users report more than one year of usage and reliance on OPay for daily financial operations. Key feedback themes emphasize reliability, ease of use, and convenience, with customer support responsiveness noted as a recurring area for improvement.Overall Customer Sentiment: Positive
Who reviewed OPay
- C-Suite 25% (3)
- Director 38% (4)
- Manager 38% (4)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about OPay.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
72 Net Promoter Score, from 11 scored reviews- Promoters 9
- Passives 1
- Detractors 1
Cumulative NPS by month
+2 over 4 months- Feb 7
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 72 across 1 companies.
Praised
- Reliable and Convenient Financial Platform
- User-Centered Design and Accessibility
- Versatile Everyday Payments
- Enhanced Business Features
Criticised
- Switching Risk to Superior Competitors
- Dependence on Service Uptime
- AI-Enabled Competitive Platforms
- Downtime and Delays
What customers say
Report
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