Paddle
Paddle provides a payments, billing, and revenue delivery platform for software and SaaS companies, handling checkout, subscriptions, tax compliance, and payments operations. It acts as a merchant of record so customers can offload global sales tax, fraud, and payment localization while selling in multiple countries. The company generates revenue through fees on transactions processed through its platform and related software services.
- Payment Processing
- Billing & Subscription Management
- Tax Automation
- Revenue
- $120.0M
- Employees
- 450
- Founded
- 2012
- Headquarters
- Londonderry County Borough, United Kingdom
What 6 Arbolus experts think of Paddle
NPS scores are distributed from 0 (Detractor) to 9 (Promoter), with Promoters found among long-term users with more than one year of implementation. Renewal intent is strong in higher spend brackets: respondents spending $20K+ and established beyond pilot phase are more likely to indicate renewal. About 50% are in pilot or early stages, creating mixed stickiness, but sentiment among established users is markedly positive.Overall Customer Sentiment: Positive
Who reviewed Paddle
- C-Suite 83% (5)
- Director 17% (1)
Employer names and spend open once the report publishes.
Tell us when the Paddle report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 5 months- Jul 9
- Nov 8
- Jun 9
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 38 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
Top alternatives
Most weighed by Paddle customers
More in ERP Software and Security & Compliance
Other companies in both categories with a customer report.
For people who use Paddle
Do you use Paddle at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 6 customers of Paddle have already contributed
Takes a few minutes. Your identity stays anonymous.