Paxos
Paxos is a regulated blockchain infrastructure and tokenization platform that builds and operates regulated stablecoins, crypto brokerage, and settlement solutions for enterprises such as fintechs, exchanges, and financial institutions. It provides APIs and white-label services that allow partners to offer crypto trading, stablecoin issuance, and blockchain-based settlement while Paxos handles custody, compliance, and regulatory oversight. The company generates revenue through transaction fees, float and interest on reserves, and enterprise infrastructure and licensing fees.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- API Management & Integration
- Revenue
- $120.0M
- Employees
- 450
- Founded
- 2012
- Headquarters
- New York City, United States of America
What 8 Arbolus experts think of Paxos
NPS responses are skewed positive: 3 of 7 responses are 8+ and one is a detractor at 1. Renewal intent data is sparse but shows renewal uncertainty among influencers. Customers in the 'more than 1 year' implementation stage report higher NPS, while the sole offboarding client is highly dissatisfied. Key themes include general satisfaction among long-term users, but segments of the base, notably more recent or trial-phase customers, express indecision about renewal. Overall Customer Sentiment: Positive
Who reviewed Paxos
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Dec 8
- Jan 7
- Feb 8
- Apr 6
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
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