ParentPay
ParentPay is a UK-based provider of online payment and management systems for schools, enabling parents to pay for meals, trips, and other activities digitally while giving schools tools to manage income, reporting, and communications. The company serves primary and secondary schools, multi-academy trusts, and local authorities, generating revenue through subscription and transaction-based fees for its cloud software and payment services.
- Payment Processing
- Education & Training Software
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2002
- Headquarters
- Meriden, United Kingdom
What 14 Arbolus experts think of ParentPay
NPS scores range from 2 to 10, with the majority of responses clustering between 6 and 8, indicating moderate satisfaction. Positive sentiment is more prevalent among customers with longer adoption periods. Renewal intent varies: approximately 33% of those reporting are unsure or negative about renewal, including some high spenders.Stickiness is strong, with the majority of customers (over 80%) having more than one year of usage. The key themes driving sentiment include ease of use and system reliability, but uncertainty remains regarding future renewal, indicating a risk factor.Overall Customer Sentiment: Neutral to Positive
Who reviewed ParentPay
- C-Suite 67% (9)
- Director 25% (4)
- Manager 8% (1)
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Sentiment
-21 Net Promoter Score, from 14 scored reviews- Promoters 2
- Passives 7
- Detractors 5
Cumulative NPS by month
-2 over 6 months- Jan 9
- Mar 7
- Apr 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -21 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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