pawaPay

pawapay.io · Londonderry County Borough, United Kingdom

pawaPay provides a payments infrastructure platform that enables businesses to send, receive, and reconcile cross-border and domestic payments via mobile money wallets across multiple African markets. It offers APIs, dashboards, and settlement services to fintechs, online merchants, and platforms that need reliable mobile money connectivity. The company generates revenue through transaction fees and related payment services.

Payment Processing
Cross-Border Payments & FX
Embedded Finance & Banking-as-a-Service

Listed in

Revenue: $6.0M
Employees: 80
Founded: 2020
Headquarters: Londonderry County Borough, United Kingdom

What 8 Arbolus experts think of pawaPay

NPS scores range from 5 to 9, with the majority at 7 or above. Renewal intent is often marked as Not Sure, indicating hesitation or a lack of complete commitment. Implementation stage data shows a balanced spread, with both less than and more than one year experiences, and a single instance of pilot use. The main sentiment theme is cautious satisfaction with gradual adoption, tempered by unclear renewal confidence.Overall Customer Sentiment: Neutral

Who reviewed pawaPay

Total customers 8 8 current · 0 former

Reviews growth +8 in six months

Seniority of respondents

C-Suite 100% (8)

Generalist Executive C-Suite NPS 5 Submitted Jul 2026

Finance Executive C-Suite NPS 8 Submitted Aug 2026

Executive C-Suite NPS 7 Submitted Aug 2026

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Sentiment

0 Net Promoter Score, from 8 scored reviews

Promoters 2
Passives 4
Detractors 2

Cumulative NPS by month

+0 over 3 months

Jul 7
Aug 7
Sep 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 13 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%

Will renew 0
Undecided 2
Not renewing 0

Plan to renew, by seniority

C-Suite 0% 2 answers

6.5/10 Average score from undecided customers

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