Palo Alto Networks Unit 42
Palo Alto Networks Unit 42 is the cybersecurity consulting and incident response arm of Palo Alto Networks, providing threat intelligence, digital forensics, incident response, and proactive security assessment services to enterprises and government organizations worldwide. It helps customers investigate and remediate cyber incidents, harden their environments, and improve security posture, typically through project-based and retainer consulting engagements. Unit 42 also produces threat research used to inform both its services and Palo Alto Networks’ product offerings.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Revenue
- $150.0M
- Employees
- 400
- Founded
- 2014
- Headquarters
- Santa Clara, United States of America
What 40 Arbolus experts think of Palo Alto Networks Unit 42
NPS scores are clustered in the 8–10 range for most customers, especially high spenders and long-term users. 70% of spenders above $100K are likely to renew, with remaining uncertainty concentrated in lower spend brackets. 85% report more than one year of implementation, supporting high stickiness. Main themes include operational confidence, high satisfaction among multi-year customers, and alignment of perceived value with spend.Overall Customer Sentiment: Positive
Who reviewed Palo Alto Networks Unit 42
- C-Suite 72% (29)
- Director 22% (9)
- Manager 5% (2)
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Sentiment
45 Net Promoter Score, from 40 scored reviews- Promoters 20
- Passives 18
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 64% 11 answers
- 67% 6 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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