Paxton Access Ltd
Paxton Access Ltd designs and manufactures electronic access control and door entry systems for commercial, educational, healthcare, and public sector buildings, selling through a network of security installers and distribution partners. Its products include networked and standalone access control, video intercom, and related management software that enable organizations to manage physical security and building access. The company generates revenue from hardware sales, software licenses, and associated support and training services.
- Identity & Access Management
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1985
- Headquarters
- Brightons, United Kingdom
What 5 Arbolus experts think of Paxton Access Ltd
The four NPS scores are 10, 9, 6, and 2: 50% promoters, no passives, and 50% detractors, yielding an NPS of 0. Of the two customers who stated renewal intent, one said Yes and one No; two responses are missing. All four report implementation beyond one year. Positive feedback cites reliable access, intuitive management, and low recurring software costs; concerns include a detractor response, physical hardware issues, limited native video/AI features, and risks from subscription pricing or security failures.Overall Customer Sentiment: Neutral
Who reviewed Paxton Access Ltd
- C-Suite 50% (3)
- Manager 50% (3)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Paxton Access Ltd.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 0
- Detractors 2
Cumulative NPS by month
+5 over 4 months- Jul 2
- Aug 6
- Sep 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Praised
- Develop native video analytics
- Improve multi-site cloud management
- Connect access with visitor and biometric workflows
- Reliable day-to-day access control
Criticised
- Gate hardware can require manual intervention
- Mobile entry depends on the user's phone
- Advanced video and cloud features are limited
- Integrated cloud-first competition
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 1 answer
- 50% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 2/10 Average score from customers not renewing
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