Pivot88
Pivot88 provides a cloud-based quality and compliance management platform for global brands, retailers, and manufacturers to monitor suppliers, inspections, and product quality across their supply chains. The software centralizes factory audits, testing, and performance analytics to reduce defects, improve compliance, and increase visibility from sourcing through delivery. The company generates revenue through subscriptions and enterprise software licensing to customers in apparel, consumer goods, and related industries.
- Business Intelligence & Dashboards
- Procurement & Sourcing
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2010
- Headquarters
- Canada
What 13 Arbolus experts think of Pivot88
NPS scores are consistently strong, with most experts rating Pivot88 between 7 and 10. Renewal intent is positive among high-spend retailers and brands, while lower spenders reveal mixed intentions, with some indicating offboarding. Stickiness data shows the majority of customers in MoreThan1Year implementation, aligning with stable adoption patterns. Offboarding is rare and correlates with lower spend and lower renewal scores. Key themes include high satisfaction with visibility and process control, with few expressing intent to switch vendors.Overall Customer Sentiment: Positive
Who reviewed Pivot88
- C-Suite 69% (9)
- Director 23% (3)
- Manager 8% (1)
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Sentiment
30 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 9
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Feb 9
- Mar 8
- Apr 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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