Arbolus Intelligence

Princeton TMX

princetontmx.com · Princeton, United States of America

Princeton TMX provides a cloud-based transportation management system (TMS) that helps shippers plan, execute, and optimize freight across modes, with tools for carrier selection, load tendering, tracking, and freight audit. The platform is used by mid-sized and large enterprises to reduce transportation costs, improve visibility, and automate logistics workflows. The company generates revenue through subscription and related implementation services for its SaaS TMS platform.

  • Transportation & Fleet Management
  • IT Consulting & Implementation
Listed in
Revenue
$9.0M
Employees
55
Founded
2016
Headquarters
Princeton, United States of America

What 5 Arbolus experts think of Princeton TMX

NPS scores among all experts range from 7 to 9, reflecting reliably positive sentiment. 100% of respondents indicate clear intent to renew. Stickiness is high, with all but one expert reporting more than one year of implementation, and one recent user. Themes include satisfaction with service reliability, strong analytics, modular adoption, and cost-control impact, with constructive feedback on UI improvements and integration capabilities. Many see Princeton TMX as a significant upgrade from manual processes. Overall Customer Sentiment: Positive

Who reviewed Princeton TMX

Total customers 5 3 current · 2 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 60% (3)
Not specified C-Suite NPS 8 Will renew Submitted Mar 2026
Operations Leader Director NPS 9 Will renew Submitted Nov 2025
Operations Leader Director NPS 7 Will renew Submitted Mar 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about Princeton TMX.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 4
  • Detractors 0

Cumulative NPS by month

-1 over 3 months
  • Nov 9
  • Feb 8
  • Mar 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 23 across 2 companies.

Praised

  • Strategic Analytics and BI Tools
  • Affordability and Fast Implementation
  • Customizable and Adaptable Platform
  • ERP System Integration

Criticised

  • Challenges in Complex or Global Operations
  • User Interface and Customization
  • EDI and Carrier System Integration
  • ERP Solution Risk

What customers say

Strategic Analytics and BI Tools
“The biggest benefit we've derived is the BI tools and analytics, helping us make strategic decisions using our own data.”
Affordability and Fast Implementation
“It was a fit because we needed something quick and affordable that would work immediately, not just a flashy long-term solution.”
Customizable and Adaptable Platform
“Princeton displayed a great deal of customization and could handle our complex network with strong analytics at competitive rates.”

Renewal intent

Plan to renew 100%
  • Will renew 5
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Director 100% 3 answers
  • 8/10 Average score from customers who will renew

Top alternatives

Most weighed by Princeton TMX customers

Report

Customer Report - Aug 2026 Aug 2026 5 + 0

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