Playtomic
Playtomic operates a digital platform and mobile app that enables users to discover, book, and pay for padel, tennis, and other racket sports courts, as well as connect with other players and participate in matches and leagues. The company provides clubs and sports facilities with SaaS tools for reservations, payments, and customer management, generating revenue through subscription fees and transaction-based commissions. It primarily serves amateur and recreational players and clubs across Europe and other international markets.
- Marketplace & Booking Platforms
- Project & Work Management
- Revenue
- $65.0M
- Employees
- 550
- Founded
- 2017
- Headquarters
- Madridanos, Spain
What 9 Arbolus experts think of Playtomic
NPS ratings cluster in the 7-10 range, indicating generally positive sentiment across more than one year of engagement with Playtomic. Renewal intent is strong among influencers and operational leaders, with all reporting either confirmed or expected renewals. Stickiness is high, as nearly all experts have used the platform longer than one year. The main drivers of positivity are network effect, booking automation, and operational ease. However, significant negatives are cited including rising costs, lack of advanced features or meaningful innovation, and support that is considered adequate but not standout. Several respondents highlight readiness to switch should a more innovative or AI-powered alternative emerge.Overall Customer Sentiment: Positive
Who reviewed Playtomic
- C-Suite 100% (9)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Playtomic.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 4
- Detractors 1
Praised
- Expanded Marketing Features
- AI-Driven Automation
- Unified Club Management
- Largest Active User Network
Criticised
- AI-Powered Competitors
- Limited Feature Innovation
- Ongoing Price Increases
- Customer Support is Acceptable, Not Outstanding
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 5 answers
- 8.4/10 Average score from customers who will renew
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
For people who use Playtomic
Do you use Playtomic at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 9 customers of Playtomic have already contributed
Takes a few minutes. Your identity stays anonymous.