PricewaterhouseCoopers - Service Delivery Center (PwC SDC)
PricewaterhouseCoopers Service Delivery Centers (PwC SDC) are PwC network delivery hubs that provide centralized, technology-enabled support for assurance, tax, advisory, and other professional services to PwC member firms and their clients worldwide. These centers focus on standardized, repeatable processes such as analytics, research, compliance support, and back-office operations to improve efficiency and scalability. They generate revenue as part of PwC’s broader professional services engagements, operating as internal shared-service and delivery units rather than standalone client-facing brands.
- IT Consulting & Implementation
- Business Process Management
- Managed IT & Cloud Services
- Revenue
- $53.0B
- Employees
- 250,000
- Founded
- 1998
- Headquarters
- Londonderry County Borough, United Kingdom
What 139 Arbolus experts think of PricewaterhouseCoopers - Service Delivery Center (PwC SDC)
The majority of NPS scores cluster between 7 and 10, indicating broad satisfaction with PwC SDC’s delivery, risk management, and scalability. Renewal intent is strong among high spenders, with long-term clients more likely to express confidence in continuation, while some cautiousness is seen at lower or pilot spending levels. Most clients are in the MoreThan1Year implementation stage, further supporting positive sentiment and stickiness. Key feedback themes include strong delivery, breadth of expertise, scalability, and risk controls; main detractors are cost and concerns about automation maturity and resource variability.Overall Customer Sentiment: Positive
Who reviewed PricewaterhouseCoopers - Service Delivery Center (PwC SDC)
- C-Suite 76% (106)
- Director 19% (26)
- Manager 5% (7)
Employer names and spend open in the full report, along with the other 136 customers.
Everything 139 customers told us about PricewaterhouseCoopers - Service Delivery Center (PwC SDC).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 139 scored reviews- Promoters 54
- Passives 63
- Detractors 22
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Praised
- Technology and AI Integration
- Scalable Delivery and Execution
- Breadth of Expertise
- Combining Human and Machine Capabilities
Criticised
- Automation as a Disruptor
- Competition with Leading Providers
- Talent Retention & Consistency
- Cost Sensitivity
What customers say
Renewal intent
Plan to renew 49%Plan to renew, by seniority
- 48% 54 answers
- 50% 12 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 5.9/10 Average score from customers not renewing
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