Proof

useproof.com · Austin, United States of America

Proof (useproof.com) provides website personalization and social proof software that helps online businesses increase conversions by dynamically tailoring on-site experiences based on visitor behavior and displaying real-time customer activity notifications. Its products are sold as cloud-based subscriptions primarily to SaaS companies, e-commerce brands, and other digital marketers. Revenue is generated through tiered SaaS plans and usage-based pricing.

  • Marketing Automation
  • Product Analytics & Feedback
Revenue
$4.0M
Employees
25
Founded
2017
Headquarters
Austin, United States of America

What 7 Arbolus experts think of Proof

NPS scores are uniformly distributed between 7 and 8, reflecting a moderate but unenthusiastic sentiment from all respondents. All experts indicate NotSure about renewal intent, and a majority have not disclosed implementation stage, except one with more than one year of use. Stickiness has not been strong, as evidenced by absent strong intent to renew and a lack of high promoter scoring. Key themes include cautious optimism and subdued engagement, with no respondents displaying high excitement or clear dissatisfaction.Overall Customer Sentiment: Neutral

Who reviewed Proof

Total customers 7 7 current · 0 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 71% (5)
  • Manager 29% (2)
Generalist Generalist C-Suite NPS 8 Undecided
Engineering Executive C-Suite NPS 8 Undecided
Legal Analyst C-Suite NPS 7 Undecided

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Sentiment

14 Net Promoter Score, from 7 scored reviews
  • Promoters 1
  • Passives 6
  • Detractors 0

Cumulative NPS by month

+0 over 3 months
  • Dec 8
  • Jan 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 14%
  • Will renew 1
  • Undecided 6
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 20% 5 answers
  • Manager 0% 2 answers
  • 10/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers

For people who use Proof

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