Punchh
Punchh provides a cloud-based loyalty, offers, and customer engagement platform for brick-and-mortar restaurants and retailers, enabling brands to run personalized marketing campaigns, mobile apps, and rewards programs. Its software integrates with POS systems and digital channels to collect customer data, automate promotions, and drive in-store and online visits. Punchh generates revenue through subscription-based SaaS licensing and related services for multi-location brands.
- Marketing Automation
- Customer Data Platform
- Loyalty & CRM
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2010
- Headquarters
- Redwood City, United States of America
What 6 Arbolus experts think of Punchh
NPS scores range from 0 to 10, with the majority falling in the 7-10 range, indicating generally positive sentiment. One respondent reported an NPS of 0, but none provided strongly negative qualitative signals. Renewal intent shows ambiguity, as all respondents specifying an intent are in the Not Sure category, regardless of spend or NPS. Over 85% have been in the More Than 1 Year implementation stage, reflecting sustained usage.Overall Customer Sentiment: Positive
Who reviewed Punchh
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 3 months- Jan 7
- Aug 8
- Sep 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from undecided customers
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