Publicis Groupe
Publicis Groupe is a global advertising and communications holding company that provides marketing, media, digital transformation, and consulting services to brands and enterprises worldwide. It operates through a network of agencies and technology platforms offering creative, media buying, data-driven marketing, and digital business transformation solutions. The company generates revenue through fees and retainers for its agency services, media commissions, and technology and consulting engagements.
- Digital & Marketing Agency Services
- IT Consulting & Implementation
- Revenue
- $13.0B
- Employees
- 103,000
- Founded
- 1926
- Headquarters
- Paris, France
What 31 Arbolus experts think of Publicis Groupe
NPS distribution is skewed positively, with most scores between 7 and 10 and a weighted average trending toward Promoter levels. Two Influencers reported high spend and renewal intent, reflecting strong advocacy. Stickiness is high, as 80% of respondents are in the more than one-year implementation stage. Key themes include consistent satisfaction, with only one notable detractor at NPS 3. Renewal intent is somewhat mixed among Users, with some uncertainty noted. Overall Customer Sentiment: Positive
Who reviewed Publicis Groupe
- C-Suite 68% (21)
- Director 29% (9)
- Manager 3% (1)
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Sentiment
32 Net Promoter Score, from 31 scored reviews- Promoters 12
- Passives 17
- Detractors 2
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 32 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 9 answers
- 9.3/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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