Arbolus Intelligence

PubMed (U.S. National Library of Medicine)

ncbi.nlm.nih.gov · Bethesda, United States of America

PubMed is a free search and retrieval platform maintained by the U.S. National Library of Medicine at the National Institutes of Health, providing access to citations and abstracts for biomedical and life sciences literature from MEDLINE and other sources. It serves researchers, clinicians, students, and the public by enabling discovery of peer‑reviewed articles and related scientific content. The service is government-funded and does not generate commercial revenue from users.

Listed in
Employees
6,000
Founded
1996
Headquarters
Bethesda, United States of America

What 21 Arbolus experts think of PubMed (U.S. National Library of Medicine)

The NPS distribution is highly favorable, with 67% of scores at 9 or 10 and the remainder at 8, reflecting broad satisfaction. Renewal intent is overwhelmingly positive among those who reported, with the platform widely regarded as essential and irreplaceable for research workflows. Stickiness is high, with almost all users at the MoreThan1Year stage. Key feedback themes emphasize comprehensive content coverage, reliability, and free access, while limitations cited relate to advanced search skill requirements and full-text access barriers.Overall Customer Sentiment: Positive

Who reviewed PubMed (U.S. National Library of Medicine)

Total customers 21 20 current · 1 former
Reviews growth +20 in six months
Seniority of respondents
  • C-Suite 50% (11)
  • Director 30% (6)
  • Manager 20% (4)
Founder Director NPS 10 Submitted Apr 2026
Other Generalist C-Suite NPS 10 Submitted Jun 2026
Data Analyst Not specified NPS 9 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 18 customers.

Everything 21 customers told us about PubMed (U.S. National Library of Medicine).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

76 Net Promoter Score, from 21 scored reviews
  • Promoters 16
  • Passives 5
  • Detractors 0

Cumulative NPS by month

-1 over 6 months
  • Mar 10
  • Apr 10
  • May 9
  • Jun 9
  • Jul 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 76 across 1 companies.

Praised

  • Comprehensive Coverage
  • Critical to Research Workflow
  • Advanced Search Features
  • Greater Full-Text Integration

Criticised

  • Limited Access to Full Texts
  • Complexity of Advanced Search
  • Gaps in Specificity and Indexing
  • Better Semantic Search Elsewhere

What customers say

Comprehensive Coverage
“I benefit from PubMed’s broad biomedical coverage and its role as a free, structured, and reliable starting point for research in medicine and related fields.”
Critical to Research Workflow
“I organize my literature reviews and experimental planning around PubMed’s robust search functionality, alerts, and export options.”
Advanced Search Features
“I use advanced filters, structured queries, and citation exports to efficiently identify relevant literature and make my search process systematic and repeatable.”

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 50% 2 answers
  • Manager 100% 1 answer
  • 10/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Report

Customer Report - Oct 2026 Oct 2026 21 + 1

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