QTS Realty Trust
QTS Realty Trust is a data center operator that designs, builds, and manages hybrid colocation and hyperscale data center facilities for enterprises, cloud providers, and government agencies. It generates revenue by leasing data center space, power, and connectivity, along with managed and hybrid IT services across a portfolio of campuses in North America and Europe.
- Cloud Infrastructure & Hosting
- Revenue
- $900.0M
- Employees
- 1,500
- Founded
- 2003
- Headquarters
- Overland Park, United States of America
What 9 Arbolus experts think of QTS Realty Trust
NPS scores among respondents range from 6 to 10, with a concentration at 7 and 8, indicating overall moderate satisfaction. Renewal intent is largely uncertain, with only one respondent (high spender) committed to renewal. The majority are either unsure or did not state a clear intent, highlighting potential churn risk. Stickiness is predominately high with most experts indicating use of the service for more than one year, although early stage and pilot use is also seen. Key themes include moderate satisfaction, high uncertainty in renewal intent, and a strong correlation between spend/tenure and renewal certainty.Overall Customer Sentiment: Neutral
Who reviewed QTS Realty Trust
- C-Suite 56% (5)
- Director 33% (3)
- Manager 11% (1)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 4 months- Dec 7
- Jan 7
- Feb 7
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 13%Plan to renew, by seniority
- 0% 4 answers
- 33% 3 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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