Rackspace
Rackspace Technology is a managed cloud services provider that designs, implements, and operates multicloud, hybrid, and private cloud environments for enterprises and public sector clients. The company offers consulting, migration, application modernization, security, and ongoing managed services across platforms such as AWS, Microsoft Azure, and Google Cloud, generating revenue through recurring service contracts and professional services engagements. It serves customers across industries that require outsourced cloud infrastructure management and optimization.
- Managed IT & Cloud Services
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $3.1B
- Employees
- 12,000
- Founded
- 1998
- Headquarters
- Windcrest, United States of America
What 13 Arbolus experts think of Rackspace
NPS scores in the dataset range from 5 to 10, with notable clusters at 8 and 9. Renewal intent is mixed: 33% of respondents intend to renew, 33% are unsure, and 8% do not plan to renew, while some responses are missing. Implementation stage data reveals that 83% of responses report usage beyond one year, with offboarding noted in 1 case. The overall sentiment is shaped by stable, long-term use yet tempered by a moderate share of neutral or negative NPS scores and some churn risk.Overall Customer Sentiment: Neutral
Who reviewed Rackspace
- C-Suite 69% (9)
- Director 15% (2)
- Manager 15% (2)
Employer names and spend open once the report publishes.
Tell us when the Rackspace report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
7 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 6
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Oct 9
- Dec 8
- Jan 8
- Apr 8
- May 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 43% 7 answers
- 0% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Rackspace customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Rackspace
Do you use Rackspace at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 13 customers of Rackspace have already contributed
Takes a few minutes. Your identity stays anonymous.