RealVNC
RealVNC develops remote access and remote control software that enables users and IT teams to securely connect to and manage computers and devices from anywhere. Its products are used by enterprises, SMBs, and OEMs for remote support, IT administration, and embedded access in connected devices, sold through subscriptions and licensing. The company serves customers globally across sectors including technology, industrial, and healthcare.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2002
- Headquarters
- Cambridge, United Kingdom
What 26 Arbolus experts think of RealVNC
NPS distribution skews high with predominant scores of 8–10, reflecting strong satisfaction with stability, security, and cross-platform support. Renewal intent is positive overall, with the majority of high spenders planning to maintain or increase investment, though select negative signals appear tied to pricing concerns. Most customers are in the post-implementation phase, describing RealVNC as mission-critical. Positive comments highlight ease of use, reliability, and mission-critical operational impact, while key risks include scalability of pricing and integration with newer automation and AI-driven features.Overall Customer Sentiment: Positive
Who reviewed RealVNC
- C-Suite 57% (15)
- Director 19% (5)
- Manager 24% (6)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about RealVNC.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 26 scored reviews- Promoters 10
- Passives 13
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 37 across 5 companies.
Praised
- Zero Trust and AI-Native Features
- Expand Automated Session Auditing
- Deeper ITSM and Automation Integration
- Exceptional Stability and Cross-Platform Support
Criticised
- Aggressive Competitor Pricing
- Performance and Integration Shortfalls
- Faster Feature Development by Competitors
- Dated User Interface
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 45% 11 answers
- 33% 3 answers
- 0% 2 answers
- 67% 3 answers
- 8.9/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
- 6.2/10 Average score from customers not renewing
Top alternatives
Most weighed by RealVNC customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
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