Ricoh Company, Ltd.
Ricoh Company, Ltd. is a global provider of office and digital services, commercial and industrial printing solutions, and related IT services for businesses of all sizes. The company generates revenue through the sale and leasing of multifunction printers and production print systems, managed document and workplace services, and digital transformation and IT infrastructure solutions. Ricoh serves corporate, government, education, and SMB customers worldwide through direct sales and partner channels.
- Managed IT & Cloud Services
- Document Management & E-signature
- IT Consulting & Implementation
- Revenue
- $14.0B
- Employees
- 80,000
- Founded
- 1936
- Headquarters
- Tokyo, Japan
What 15 Arbolus experts think of Ricoh Company, Ltd.
NPS scores are weighted positively, with 77% of experts rating 8 or above, but there are isolated neutral (6-7) scores. Renewal intent shows some risk: among those disclosing intent, one high-spend Influencer will not renew, several are not sure, and a smaller segment intends to renew. Stickiness is strong, with most using Ricoh's solutions for more than one year (62%), but two experts are undergoing offboarding, correlating with lower NPS and weak renewal intent. Key themes include positive product experience, but possible churn among the largest spenders.Overall Customer Sentiment: Positive
Who reviewed Ricoh Company, Ltd.
- C-Suite 80% (12)
- Director 7% (1)
- Manager 13% (2)
Employer names and spend open once the report publishes.
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Sentiment
46 Net Promoter Score, from 15 scored reviews- Promoters 8
- Passives 6
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Dec 9
- Jan 8
- Apr 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 46 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 13%Plan to renew, by seniority
- 14% 7 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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