S&C Electric Company

sandc.com · Chicago Loop, United States of America

S&C Electric Company designs and manufactures electrical switching, protection, and control equipment for electric power transmission and distribution networks, helping utilities and large energy users improve grid reliability, resilience, and integration of renewable energy. The company generates revenue through the sale of hardware, software, and engineered solutions, as well as related field services and support.

  • Energy & Utilities Operations Software
  • Asset Performance Management
Revenue
$1.2B
Employees
3,500
Founded
1911
Headquarters
Chicago Loop, United States of America

What 5 Arbolus experts think of S&C Electric Company

NPS distribution in the sample is broad, ranging from 1 to 10, with a mean skewed toward high satisfaction levels. Influencer roles show consistently high NPS (9–10), and all report intent to renew, while Users exhibit mixed satisfaction (NPS 1, 8, 10) and lower renewal clarity. Implementation longevity is high with 80% of responses indicating more than one year in use, suggesting strong stickiness among established customers. The core theme is a bifurcation of experience: Influencers are highly positive and committed, while some Users express dissatisfaction or uncertainty.Overall Customer Sentiment: Positive

Who reviewed S&C Electric Company

Total customers 5 5 current · 0 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Director 20% (1)
Engineering Engineer C-Suite NPS 8 Undecided
Engineering Engineer C-Suite NPS 1
Operations Leader C-Suite NPS 5 Will renew

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Sentiment

0 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 1
  • Detractors 2

Cumulative NPS by month

-2 over 5 months
  • Jan 9
  • Aug 10
  • Jan 9
  • Apr 7
  • Jul 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

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