Samsung
Samsung Electronics is a global technology company that designs, manufactures, and sells consumer electronics, semiconductors, and telecommunications equipment, including smartphones, TVs, home appliances, memory chips, and network systems. It serves consumers, enterprises, and OEMs worldwide through direct sales, carrier and retail partnerships, and B2B channels. The company generates revenue from hardware sales, component supply, software and services, and licensing.
- Cloud Infrastructure & Hosting
- Database & Data Storage
- IoT & Edge Platforms
- Revenue
- $220.0B
- Employees
- 270,000
- Founded
- 1969
- Headquarters
- Republic of Korea
What 31 Arbolus experts think of Samsung
The NPS distribution is highly positive: most Promoters gave scores of 9-10, especially in high-spend, long-standing accounts; Detractors (NPS 3-5) are minority and linked to users in early-stage pilots or those facing niche fit issues. Renewal intent is generally strong in regulated or enterprise environments, though not all users have finalized intent. Stickiness is high for those with mature deployments, while pilot users reflect more mixed intent. Expert feedback stresses hardware security, ruggedness, and lifecycle guarantees as core strengths, with notable concerns about firmware management in air-gapped networks and thermal handling.Overall Customer Sentiment: Positive
Who reviewed Samsung
- C-Suite 55% (17)
- Director 28% (9)
- Manager 17% (5)
Employer names and spend open in the full report, along with the other 28 customers.
Everything 31 customers told us about Samsung.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
48 Net Promoter Score, from 31 scored reviews- Promoters 19
- Passives 8
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 50 across 2 companies.
Praised
- Embedded Satellite Modems
- Native Offline Management
- Advanced Thermal Engineering
- Ruggedness and Field Reliability
Criticised
- Increased Cloud Dependency
- Removal of Physical Ergonomics
- Loss of Security Accreditations
- Thermal Throttling in Harsh Environments
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 50% 12 answers
- 67% 6 answers
- 100% 3 answers
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Samsung customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Samsung
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