Scope
Scope is a technology services firm that provides IT consulting, managed services, and cloud solutions to enterprise and mid-market clients, helping them design, implement, and operate infrastructure and applications. The company typically generates revenue through project-based consulting engagements and ongoing managed service contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $24.0M
- Employees
- 120
- Founded
- 2010
- Headquarters
- San Jose, United States of America
What 10 Arbolus experts think of Scope
The NPS distribution is skewed positive, with 70% NPS scores at or above 9 and only 1 detractor (NPS 4). Renewal intent is committed where stated (all 'Yes' responses in high NPS/pilot groups), while those in pilots or unable to state renewal remain undecided. Stickiness trends show 80% of experts are in the pilot stage; only 20% are over a year. The primary sentiment driver is satisfaction from accrued value among long-term and high-spend users.Overall Customer Sentiment: Positive
Who reviewed Scope
- C-Suite 67% (7)
- Director 33% (3)
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 4
- Detractors 1
Cumulative NPS by month
-2 over 6 months- Feb 10
- Apr 9
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 40 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
Top alternatives
Most weighed by Scope customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Scope
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